At the start of the year, I joined a different organization which forced me to open a new payroll account with a bank that I left more than a decade ago, Bank of the Philippine Islands.
Which means that I was among the thousands of its customers that was temporarily denied access and use of my own money from June 14 up until June 17, 2026 when BPI’s online services and app had an epic downtime.
Today, BPI president and CEO TG Limcaoco, in an interview with One News Money Talks apologized for the outage which turns out was the result of their inadequate infrastructure and terrible planning:
“The reality is it’s a series of unfortunate events that just came one after the other. We had a network issue on Sunday, which we resolved, and then because we had updated the app to a new version… the load on the backend was quite heavy, given the outage on Sunday, and then it was payday. I apologize to all our customers, and I take it on myself. Its’ my responsibility.”
First, BPI is notorious for having frequent outages that usually happens on or before payday. So that alone is proof that the country’s oldest bank with an $8.38 billion market cap is still running on a weak and unreliable infrastructure.
Second, BPI’s management is either incompetent or stupid or both, as who in their right mind would push out an app update less than 24 hours to when your banking systems regularly see peak traffic because it’s payday?!
The bank president’s apology is not enough. BPI must be made accountable, in concrete terms. It’s high time to strengthen laws that regulate banks and financial institutions like huge fines for service disruptions. Waiver of or compensation for fees incurred because of delayed payments. Criminal prosecution for its officers. Apologies are not enough. Customers deserve a lot more.