After three days, my youngest was finally discharged from the hospital yesterday. This wasn’t his first hospital admission so we were more familiar with the discharge procedures. So after completing the paperwork and settling the part of the hospital bill that wasn’t covered by our HMO and PhilHealth, it was a pleasant surprise when an actual PhilHealth employee came to see us for a quick interview/survey.

The PhilHealth employee courteously introduced herself as someone directly assigned to monitor the state insurer’s services at the hospital we stayed at. She wen through our bill, clearly explaining how the PhilHealth coverage was like that and the amount it covered, which was significantly larger compared to the last time my youngest, or any of us, was admitted for hospital treatment.

She then went on to ask us if the hospital asked us to make a cash deposit prior to admission, as this was against PhilHealth’s ‘zero balance billing’ program. I replied in the negative. Then her next was question was whether or not there were any difficulties availing of PhilHealth services, again I replied in the negative. Come to think of it, we’ve never had any difficulties availing services from PhilHealth. It seems that this is advantage of having up to date records and continuous contributions since I joined the formal labor sector a little more than a decade ago.

Still, it’s a wonderful experience to see first hand some good customer service from a government agency such as PhilHealth. Hopefully it continues to improve, especially the coverage it provides as for other Filipinos, PhilHealth is the only means they are able to get some form of healthcare services in this country known for crushing poverty amidst healthcare services that are not only woefully inadequate, but also criminally expensive and unaffordable.